The rebranding may have been a marketing decision. In 2015, the firm rebranded to Turo – a made-up word that sounds like a cross between “turbo” and “touring.” In late 2010, they moved to San Francisco, where their headquarters remain today. Turo has been around since Shelby Clark founded Relay Rides in Boston in 2009. Several companies have emerged to take advantage of this new phenomena, including Getaround, ZipCar and HydeCar. You’ve got a lot more you could be doing with your time other than chasing down unpaid invoices.If you’ve been involved with a Turo car accident, you may find that, like many aspects of today’s peer-to-peer economy, the car-sharing trend doesn’t offer much clarity in terms of liability and personal injury.Ĭar sharing is a service through which private owners rent out their vehicles through a mobile application. This may mean using payment management software to make the process less stressful. This may mean collecting payment information when you accept a client, even if you won’t bill them till work is completed. No one enjoys dealing with unpaid invoices – not you and not your clients who haven’t paid them – so focus on instituting systems that simplify payment from the start. I find this typically helps you resolve a long overdue invoices. In many cases, just the mention of legal action will be enough to open up lines of communication. The case and demonstrate to future clients that you’re not going to be cheated out of fair payment. Though this may seem extreme on small accounts, it can be worth the effort to resolve. This may result in you having to take the case to court. If your client is a freelancer or you can’t reach a higher-ranking individual at their company. As this person has higher clearance and responsibility to carry out contacts, you’ll likely have more success making an appeal. If your client is part of a larger company that you’re doing work for, you can go over their head and contact a supervisor or accounts manager. Unpaid Invoice: Level Upįinally, if you’re not receiving any response from a non-paying client, you have a few remaining options. Even if they aren’t authorized to access information about this business arrangement, they will know. In some scenarios, anyone with physical access can listen to an answering machine or voice mail message. In addition to double-checking who you’re speaking with, if your company uses an automated calling system that fills in customer information, it’s important to use an answering machine detection program that will exclude private information from any messages. Failure to do so can potentially result in legal ramifications. If you’re going to disclose any sensitive professional or financial information make sure you’re talking to the right person. You also need to be very careful that you have the right person on the phone. You may not have written records of the call or a recording, making them harder to enforce. Phone calls tend to be more confrontational, but also more delicate. When email is easily ignored, you should begin calling your client. If you haven’t heard back from your client after contacting them via email, or they reply but fail to set any terms with you, then you should become more aggressive in your follow-up. Helping them set up a payment plan, for example, may demonstrate your good faith in your client and also resolve the bill in a more timely manner. Just as unresolved invoices can cause cash flow problems on your end, they may be facing similar issues. In your email, describe the situation and ask if there’s something further that needs to be worked out in order to get the client to pay you. You want to establish a firm but friendly rapport that will result in resolution, not bitterness. And when you send that, assume your client fully intends to pay you.Ĭreating additional hostility won’t help you clear this invoice. Typically, it’s best to start with email, since that’s how most business communication takes place these days. Once you’ve reviewed all aspects of the job, follow-up on the invoice in a minimally personal way. Don’t make this mistake create a contract from the start and stick to it. In fact, your client may think they don’t need to pay you at all. If anything is missing or the payment amount wasn’t set in advance, you’ll have a harder time getting paid. One of the biggest reasons people don’t get paid is the wrong billing amount on the invoice. Next, make sure that you are billing for the amount agreed on. Make sure you’ve completed everything, that it was submitted by the date expected. When dealing with clients who fail to pay, freelancers and businesses alike should always start out by making sure that it’s really the client who’s in the wrong.Ĭheck everything from the initial communication and contract to the final submission.
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